When communication is not possible, please try in order as much as possible from ① to ④.
(1) Check APN settings again
Have you set up APN? In some cases, customers who have already done so will be
able to communicate again.
* For iPhone, install the profile from the following URL.
Please try the profile at the top → [iOS iOS 7 or later (Cellular Payload version)]
・ Removing / inserting the SIM card (Be careful of static electricity on your hand)
-If the SIM card is recognized, restart the power supply.
・ Delete all APN settings once entered
・ If you delete all, APN setting again
APN name: 4gn.jp
User name: roke@moba
Authentication type: CHAP or PAP
* Please enter your APN name / password carefully. If there is an irregular element even with a single character, such as entering a single-byte space or a mistake in typing a. (Dot), the setting will not pass.
・ Save the settings and select the set APN
・ Check if mobile data communication is checked
* For Android, if it is automatically updated,
At that time, the APN type setting may be defaulted without permission.
APN type setting should be left unselected.
Sorry to trouble you, but can you confirm it?
* For some models, connection may be possible by changing "MVNO Type" to "SPN" instead of "None".
② Check if the Rocket Mobile SIM card is inserted correctly
Please check if the Rocket Mobile SIM card is inserted correctly.
There are cases where customers who have moved in are trying to communicate with another company's SIM card.
③ Check if the terminal is broken
* Please try if you have a different terminal / other company's SIM card from the terminal you plan to use.
If you have a SIM card other than Rocket Mobile
・ Please check if communication can be confirmed by putting another SIM card in your terminal.
(If communication is not possible, your device may be damaged.)
If you have a sub machine
-Set the APN in the same way on the sub machine and check if the rocket mobile SIM works.
(If communication cannot be confirmed even on the sub unit, there may be an initial failure of the rocket mobile SIM card)
④Check network usage restrictions
・ If you purchase a terminal of each carrier at a used item / auction, etc., there is a possibility that the use of the network may be restricted.
Network usage restriction mobile phone confirmation site
(Docomo) URL: http://nw-restriction.nttdocomo.co.jp/top.php
(AU) URL: https://my.au.com/cmn/WCV009001/WCE009001.hc
(Softbank) URL: https://ct11.my.softbank.jp/WBF/icv